Privacy policy

At Lahbinii, your trust is at the heart of everything we do. When you shop with us, you’re not just purchasing a product — you’re placing confidence in our ability to protect your personal information. This Privacy Policy explains how we collect, use, and safeguard your information whenever you interact with our website, services, or make a purchase.

By using our services, you acknowledge and agree to the practices described below.

Information We Collect

We may collect the following categories of personal information depending on how you interact with us:

  • Contact details: name, billing/shipping address, email, phone number.
  • Payment details: payment method, transaction history, confirmation details (we do not store full credit card information).
  • Account details: username, password, preferences.
  • Shopping activity: items viewed, cart activity, wishlists, purchases, returns, or cancellations.
  • Communications: details you share when you contact us (customer support, product questions, etc.).
  • Technical data: IP address, device type, browser, and how you interact with our site (collected via cookies or similar tools).

How We Collect Information

We may gather information in the following ways:

  • Directly from you when you create an account, place an order, or contact us.
  • Automatically through cookies, analytics, or similar technologies when you browse our site.
  • Through trusted service providers (such as payment processors, shipping partners, or technology platforms we use to power our store).
  • From marketing partners or third parties when you engage with our brand outside our website.

How We Use Your Information

We use your personal information to:

  • Deliver our services – process orders, arrange shipping, manage returns, and provide customer support.
  • Personalise your experience – remember preferences, recommend products, and tailor content to your interests.
  • Marketing and communication – send promotional updates, newsletters, or targeted ads (you can opt out at any time).
  • Safety and fraud prevention – protect accounts, verify transactions, and detect fraudulent or harmful activity.
  • Legal compliance – meet obligations under applicable laws and respond to lawful requests.

Sharing of Information

We do not sell your personal information. However, we may share it with:

  • Service providers who help us operate our business (payment processors, couriers, IT support, data storage, analytics).
  • Business partners who assist with marketing or advertising.
  • Authorities or regulators where legally required.
  • Successors in the event of a business sale, merger, or restructuring.

International Data Transfers

Your information may be processed outside your country of residence by our trusted partners. When this happens, we take steps to ensure your information is protected to international standards.

Data Security & Retention

We apply industry-standard security measures to protect your information. However, no method of transmission is 100% secure. We retain your data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on where you live, you may have the right to:

  • Access the information we hold about you.
  • Request correction or deletion.
  • Request a copy (portability) of your data.
  • Object to certain uses of your information (such as targeted advertising).
  • Withdraw consent where processing is based on consent.

To exercise these rights, contact us at support@lahbinii.com.au

Children’s Privacy

Our services are not directed at children. We do not knowingly collect personal information from individuals under the age of 16. If we discover that we have done so, we will delete the data promptly.

Updates to this Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Effective Date” above and, where required by law, notify you of significant updates.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Lahbinii Customer Care
📧 support@lahbinii.com.au